Admin options - overview

Before allowing end-users to log problems, there are a number of administrative tasks that need to be performed. The Admin options enable system administrators to configure NetSupport ServiceDesk to suit personal requirements.

Mirror your organisational structure by creating company, department and individual user accounts.
Set up appropriate security rights at company, department and user level.
Set up default assignees for particular types of problem.
Create customised email notifications.
Build and manage a pre-defined library of categories and solutions.
Customise the appearance of the NetSupport ServiceDesk interface.