Layouts

When a user logs into NetSupport ServiceDesk, the default start page is the Summary screen. You can change this to a selection of pre-defined pages or create a customised layout where you can customise the content for individual users, departments or companies.  This allows you to have a mixture of information and functions displayed on the start page. For example, you may want an Administrator to see a list of all open Incidents; a graph showing Problems closed this week; a button that links directly to the holiday calendar; and an end-user to see a list of their open Incidents and a link to the company support knowledge base.

Summary page

Create a new layout

1. Select the Admin tab in the toolbar and click the Layouts icon.

2. Any existing layouts that have been created are listed.

3. Click the New icon.

4. The layout tools are displayed.  You can choose to include the following tools in the new layout:

   Chart

   HTML

   List

   Summary

   Button

5. Drag the required item from the Tools menu into the white space. To resize and position the tool, select the required tool and click the Size/Position icon in the toolbar. You can also set the alignment by clicking the appropriate icon in the toolbar.  

6. Click Properties to set the properties for the item.

7. Once all the required items are in place, enter a name for the layout. You can choose to hide the toolbar and the right-hand sidebar.

8. Click Save.

9. Click Preview to view the layout.

Applying a layout

1. Select the Admin tab in the toolbar and click the Users icon.

2. Click the company, department or user to apply the layout to.

3. Select the Preferences tab.

4. Select the required layout from the drop-down list in the Default Start Page option.

5. Click Save.

6. The next time user(s) log into NetSupport ServiceDesk, they the custom start page appears.