Summary page
By default, the summary page is set as the start page for all users in NetSupport ServiceDesk.
Note: The start page can be changed for users in Preferences. You can choose from a number of default start pages, or you can create a custom layout in the Customise section. This allows you to apply specific start pages for different types of users.
This is useful for end-users as it shows the status of the Incidents, Problems and Change Requests they have raised. The summary page is displayed in the Home tab. From here, users can quickly create new Incidents, Problems and Change Requests; search the Solutions database to try and identify problems of a similar nature to their own; and change their user details.
ServiceDesk Operators and Administrators are provided with a categorised summary of the items assigned to them and their department.
Note: If the start page has been changed and is no longer the Summary page, users can still view this page by clicking the My Summary icon in the Home tab.
Summary page
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