NetSupport ServiceDesk Setup wizard

The NetSupport ServiceDesk Setup wizard completes the installation process. The wizard prompts you for your default configuration settings - such as your licence information, company details, Email Server settings and the database access details. These items can be adjusted by an administrator within NetSupport ServiceDesk once installed.

Select Language. NetSupport ServiceDesk provides multi-language support allowing Operators and end-users to customise the interface easily to reflect a chosen language. At the setup stage, you can specify the default language as well as any additional languages that may be needed. When logged into NetSupport ServiceDesk, you simply click the relevant language button displayed on the toolbar and the interface will change to that language. You can also change the default language from within NetSupport ServiceDesk in the Customise - Appearance section and add additional languages by selecting Admin - Customise from the toolbar.
Licence Information. Enter your company name and confirm your Licence information. If you are evaluating the product, use the default serial number EVAL; otherwise, enter the serial number and Licence code you have been supplied with.
User Information. NetSupport ServiceDesk users are grouped by company and department, mirroring the structure of your organisation. The details entered here will be used to create the initial company and department in the NetSupport ServiceDesk database. A default 'Admin' user is created with full access rights. Others can be added by the system administrator once logged in.
Email Options. NetSupport ServiceDesk can be configured to send automated email notifications. To use this feature, you must specify your SMTP Server settings. Specify the sender's email address, this must be a valid address that exists on the Server. Enter the senders full name. The senders details would generally be those of the system administrator. After installation, you can change these details by accessing the Mail Server Settings option, where you can also configure a POP3 Server in order for NetSupport ServiceDesk to track incoming emails.
Database Access. Finally, enter the details used to access the database Server. Enter the Server name/address and confirm the port number that the Server is listening on. Confirm the database name, user name and password. If the database is hosted on a SQL Server, you can use the default settings.
The database will now be created at the specified location and, when complete, you will be advised of the URL required to access the NetSupport ServiceDesk database via each users web browser.