Dashboard

The NetSupport ServiceDesk dashboard provides Operators with on-line up-to-the-minute status reports. Pre-defined categories are supplied and you simply choose the appropriate items to include. Multiple categories can be selected simultaneously and the on-screen results are refreshed at intervals to suit your requirements.

Reports dashboard

Dashboard Configuration dialog

To use the reports dashboard

  1. Select the Reports tab and click the Dashboard icon in the toolbar. The Dashboard Configuration window appears.

  2. Set the refresh interval or use the 120-second default. This determines how quickly the dashboard cycles through each report.

  3. Choose the display settings, background/foreground colours, font, font size and colour.

  4. Choose to display all reports on one page or the dashboard will cycle through individual reports.

  5. Select the pages to include. Multiple pages can be selected, the system will cycle through each item based on the selected refresh interval.

  6. Choose how you want the information displayed, as a table, pie chart or bar chart.

  7. Click Display to launch the Dashboard. Reports are displayed full-screen.

  8. Click when ready to leave the Dashboard.

Note: Selecting Switch to advanced mode allows you to enter your own CSS script.

For a more permanent record NetSupport ServiceDesk provides you with the ability to create custom reports based on a previous search.

See also:

Custom report designer