User preferences

Display preferences can be applied at company, department or individual user level. For example, the default start page for ServiceDesk Operators could be the Incident list or, for end-users, the create new Incident page.

To set preferences

1. Select the Admin tab and click the Users icon in the toolbar.

2. In the Tree view, select the required company, department or user.

3. Select the Preferences tab.

4. The Preferences dialog enables you to specify:

   • An alternative date format, e.g. MM/DD/YYYY or DD/MM/YYYY.

   • The default start page at log on. You can choose a default page or a customised layout.

   • Whether to display a prompt when data has not been saved.

   • Whether to open items in a new window/tab.

   • Whether to show filters when viewing the Incident, Problem and Change Request list. If enabled, the filters allow you to enter search criteria in order to find specific types of problems.

   • How often the Incident, Problem and Change Request list should be refreshed.

   • The columns to include in the Incident, Problem and Change Request list. You can add or remove fields from the lists to suit individual requirements. Click Edit List to specify the required columns.

   • The sort order for the Incident, Problem and Change Request list can be customised. You can choose whether the list is ascending or descending by clicking the Descending/Ascending icon (by default, it is set to ascending).

See also:

User Permissions