Text editor

A standard text editing tool is supplied with NetSupport ServiceDesk for use when adding progress information to an Incident, Problem, Change Request or including customisable messages on the logon page. As well as basic text messages, you can also include links to websites and email addresses.

When adding information, you can select one of three buttons, Web Entry, Email or Phone to indicate the means of communication. This flags the item with an appropriate icon in the Additional Information section.

Note: The entry type defaults to the most consistently used by the Operator, based on their last ten entries.

A selection of editing tools is available for formatting the information. A number of variables are provided and can be included in the information being added. Select the required variable from the Variables drop-down list (the variable data value is inserted).

The time taken in the editor is displayed, this is then added to the total time taken in the item. If required, you can pause or reset the timer.

When sending an email, any files associated to the item can be attached, click Add and select the required file. You can also choose to use an email template. Click the Insert template icon and select the required template from the drop-down list.

Note: You can automatically load an email template by selecting the required template from the Default Template drop-down list in the Outgoing email settings.

When you have entered the information, click Save.