Email variables
A number of variables can be used in the subject field or message body of an email template. When the email is sent, the variable is replaced by the details from the item.
|
Variable |
Description |
|
$ALLNOTES$ |
Only includes the latest note added to the item. |
|
$APPNAME$ |
The name of the application as configured in the customise option. |
|
$ASSIGNEECELL$ |
The cell phone number of the current assignee of the item. |
|
$ASSIGNEECOMP$ |
The company of the current assignee of the item. |
|
$ASSIGNEEDEPT$ |
The department of which the current assignee of the item is a member. |
|
$ASSIGNEEEMAIL$ |
The email address of the current assignee of the item. |
|
$ASSIGNEENAME$ |
The full name of the current assignee of the item. |
|
$ASSIGNEEPHONE$ |
The phone number of the current assignee of the item. |
|
$CATEGORY$ |
The current category of the item. |
|
$CLOSED-DATE$ |
The date the item was closed (displayed in YYYY-MM-DD format). |
|
$CLOSED-DATETIME$ |
The date and time the item was closed (displayed in the system default format). |
|
$CLOSED-TIME$ |
The time the item was closed (displayed in H:M:S format). |
|
$CONTACTCELL$ |
The contacts cell number. |
|
$CONTACTCOMP$ |
The company of the items contact. |
|
$CONTACTDEPT$ |
The department of which the item contact is a member. |
|
$CONTACTEMAIL$ |
The email address of the contact for the item. |
|
$CONTACTNAME$ |
The full name of the contact for the item. |
|
$CONTACTPHONE$ |
The contacts phone number. |
|
$CREATED-DATE$ |
The date the item was created (displayed in YYYY-MM-DD format). |
|
$CREATED-DATETIME$ |
The date and time the item was created (displayed in the system default format). |
|
$CREATED-TIME$ |
The time the item was created (displayed in H:M:S format). |
|
$CREATOREMAIL$ |
The email address of the person that created the item. |
|
$CREATORNAME$ |
The full name of the person that created the item. |
|
$CUSTOMDATAxxx$ |
You can add as many custom fields to a template as required. |
|
$DATECREATED$ |
The date the item was created. |
|
$DESCRIPTION$ |
The description of the item (as entered in the description field of the item). |
|
$DUEDATE$ |
The current due date of the item. |
|
$DUE-DATE$ |
The current due date of the item (displayed in YYYY-MM-DD format). |
|
$DUE-DATETIME$ |
The current due date and time of the item (displayed in the system default format). |
|
$DUE-TIME$ |
The current due time of the item (displayed in H:M:S format). |
|
$ITEMTYPE$ |
The item type; Incident, Problem or Change Request. |
|
$LASTNOTE$ |
Includes all notes that have been added to an item in chronological order. |
|
$LASTUPDATEDBY$ |
The person who last updated the item. |
|
$PRIORITY$ |
The current priority of the item. |
|
$PRIORITYCHANGE-DATE$ |
The last date the priority was changed (displayed in YYYY-MM-DD format). |
|
$PRIORITYCHANGE-DATETIME$ |
The last date and time the priority was changed (displayed in the system default format). |
|
$PRIORITYCHANGE-TIME$ |
The last time the priority was changed (displayed in H:M:S format). |
|
$RESOLUTION$ |
Includes the resolution code for the item. |
|
$SOLUTION$ |
The text of the solution if one has been added to the item. |
|
$STATUS$ |
The current status of the item. |
|
$STATUSCHANGE-DATE$ |
The last date the status was changed (displayed in YYYY-MM-DD format). |
|
$STATUSCHANGE-DATETIME$ |
The last date and time the status was changed (displayed in the system default format). |
|
$STATUSCHANGE-TIME$ |
The last time the status was changed (displayed in H:M:S format). |
|
$SUMMARY$ |
Includes the item summary text in the email. |
|
$TICKETID$ |
The item number. |
|
$TICKETURL$ |
The URL to the item. |
|
$UPDATED-DATE$ |
The last date the item was updated (displayed in YYYY-MM-DD format). |
|
$UPDATED-DATETIME$ |
The last date and time the item was updated (displayed in the system default format). |
|
$UPDATED-TIME$ |
The last time the item was updated (displayed in H:M:S format). |
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