Set Remote Control options

In order to use Remote Control functionality, you need to integrate NetSupport ServiceDesk with a third-party Remote Control application, such as NetSupport's own NetSupport Manager.

First-time use

When viewing an item, if a remote control session hasn't previously been established, the Set Remote Control Options window will appear. Once a link with the appropriate Remote Control product is established, you simply retrieve a Hardware/Software Inventory each time you want to open a remote control session with a different PC.

  1. Browse for the executable file that launches the program. In the case of NetSupport Manager's Control program, this is PCICTLUI.exe.

  2. Enter the appropriate command line parameters that will launch a view and chat session. If known, you can specify the machine name that you wish to connect to.

  3. Click Save.

To change settings

If required, you can change the Remote Control settings.

  1. Select the Home tab and click the RC Options icon in the toolbar.

  2. The Remote Control Options window appears.

  3. Enter the required properties.

See also:

Starting a Remote Control session