Users Permissions

Create User

This permission puts the Users option on the menu in the Admin section and also adds the New User icon on the toolbar in the Users page, allowing the user to create a new user and read the details of existing users.

If the user is a ServiceDesk Operator, this permission also puts the New Contact button on the Create Incident and Change Request page and allows a user to create a new contact when creating an Incident or Change Request.

Edit User

This permission puts the Users option on the menu in the Admin section and also adds the Save User icon on the toolbar in the Users page, allowing the user to read the details and save changes made to an existing user.

If the user is a ServiceDesk Operator, this permission also puts the Edit Contact Details button on the Create Incident and Change Request page and allows a user to edit the details of the selected contact when creating an Incident or Change Request.

Delete User

This permission puts the Users option on the menu in the Admin section and also adds the Delete User icon on the toolbar in the Users page and allows the user to read the details and delete existing users.