Admin permissions

Edit Notes

This permission allows an Administrator to modify or delete a note that has been added to an item.

Edit Database Options

This permission puts the DB Options option on the menu in the Admin section and allows the DB Options page to be displayed and data saved.

Edit Licence Information

This permission puts the Licence option on the menu in the Admin section and allows the Licence page to be displayed and data saved.

Edit Wokflow

This permission puts the Workflow option on the menu in the Admin section and allows the user to create, edit and delete workflow rules.

Edit Email Templates

This permission puts the Email Templates option on the menu in the Admin section and allows the user to create, edit and delete email templates for use in notification rules.

Edit Notifications

This permission puts the Notifications option on the menu in the Admin section and allows the user to create, edit and delete email notification rules.

Customise Application

This permission puts the Customise option on the menu in the Admin section and allows the Customise options page to be displayed and data saved.

Edit Priorities

This permission puts the Priority option on the menu in the Admin section and allows the user to create, edit and delete Priorities.

Edit Status

This permission puts the Status and Resolution Codes options on the menu in the Admin section and allows the user to create, edit and delete status codes and resolution codes.

Edit Permissions

When this permission is denied, a user with permission to edit a company, department or user can view the permissions for the company, department or user but cannot modify them.

Edit Email Options

This permission puts the Mail Server Settings option on the menu in the Admin section and allows the SMTP Options page to be displayed and data saved.

View all categories

This permission allows an Administrator to view all category types.

View all companies

This permission allows an Administrator to view all companies in the Tree view.

View all departments

This permission allows an Administrator to view all departments in the Tree view.