Import users

You can populate NetSupport ServiceDesk with user information by importing the data from a .CSV file or by synchronising NetSupport ServiceDesk with Active Directory.

To import users from a .CSV file

  1. Select the Admin tab and click the Users icon in the toolbar.

  2. Click the Import icon to open the Import User wizard.

  3. Select the file that you want to import and click Next.

  4. The next page displays a list of fields in the text file - match these to the user information fields in NetSupport ServiceDesk.

  5. Click Next to start importing the users.

  6. Once the import is complete, any users that could not be imported and any import errors can be viewed by clicking Next.

When importing from a text file, if the company and department names listed don't exist in the NetSupport ServiceDesk database, these fields are automatically created.

Active Directory synchronisation

  1. Select the Admin tab and click the AD Sync icon in the toolbar.

  2. Turn synchronisation on by checking Enabled.

  3. Click Add and enter the appropriate domain, user name, password and any OUs you want to exclude (multiple OUs can be excluded by entering the values as a comma-separated list).

  4. Repeat the process for any additional domains.

  5. You can choose which data is taken from Active Directory for the name, department and company when creating a user or updating user details. Select the required option from the drop-down lists.

  6. The service status shows the current status of the Active Directory service for each domain. To force the service to run, click Run Now.

On a daily basis, NetSupport ServiceDesk runs a service that checks the configured domains for users and adds or updates the details in the Users Tree.